FAQ
Practical questions. Honest answers.
The questions exhibitors ask in the first call. Logistics in New Delhi, payment, languages, what happens if something fails. If your question is not here, email us.
Lead time, sender domains, and the deadlines that matter.
How far in advance do we need to book?
We need at least three weeks before the show to do the setup properly. Email warmup alone needs three weeks to be effective. If you book closer to the show we can still help, but the setup will be partial.
What if we already have a sender domain we use for email?
We can use a domain with a healthy email history. If it has a poor history, we may suggest a new sender. This helps protect your follow-up from spam filters.
How long does the kiosk take to set up on the day?
Plug in power and internet. Scan the QR code to link the kiosk to your account. Your branded screen starts in under ten minutes.
Do we need our own internet?
The venue network at Bharat Mandapam works. We also bring a 4G backup that activates automatically if the venue network goes down. You will not lose service mid-show.
What if our team only finalises the product data a week before the show?
We accept dossier and price-list updates right up to the day before the show opens. The assistant learns new products in minutes, not hours.
Delivery, what the kiosk looks like, what happens if it breaks.
Where does the hardware ship from?
It comes from our India site. We set up the kiosk and tablet with your logo first. The devices reach your Bharat Mandapam stall during show setup. There is no customs step.
Do we have to handle any import paperwork?
No. The hardware ships within India to the venue. There is no customs step and nothing for you to clear.
What does the kiosk look like?
A vertical screen on a slim metal stand, about head-height, branded with your logo. About the same footprint as a tall display panel.
Can it sit on a counter instead of standing on the floor?
Yes. Tabletop and wall-mounted variants are available, depending on your stall design. We confirm the form factor on the first call.
What happens if the kiosk fails during the show?
Every order ships with a backup tablet that runs the same software. Switching takes thirty seconds. Our support team is reachable on WhatsApp throughout the show.
Do we keep the hardware after the show?
If you have a multi-show contract, the hardware stays with us for the next deployment. If it is a single-show package, we collect it the evening the show ends.
Which languages, how it sounds, what it knows.
Which languages does the assistant speak?
French, Portuguese, Spanish, Russian, Arabic, Mandarin, English and Hindi out of the box. Others on request before the show.
Will it use the correct regulatory vocabulary?
Yes. We teach the assistant the rule terms for your type of product. It can discuss WHO-GMP, CoPP, market entry, and file format in the buyer's language.
Does it switch languages mid-conversation?
Yes. If a buyer starts in English and shifts to French halfway through, the assistant follows. No menu-tap, no delay.
Is the voice native or machine-translated?
Native voice synthesis. Each language has its own voice that sounds like a fluent speaker, not a robotic English voice translating.
Will it answer questions about products it does not know?
It only uses the files and price lists you provide. If a fact is missing, it says the team must check. It also alerts your sales lead on the staff tablet.
Where your team fits in, when the assistant hands over.
Does our team still need to be at the stall?
Yes. The assistant handles first commercial conversations and qualifies buyers, but the actual deal-making is done by your team. Think of the assistant as the first member of your team that never sleeps.
How do we know when a serious importer needs a human?
Your team carries the staff tablet. When the assistant identifies a high-priority lead, the tablet vibrates and shows the buyer's profile, company, and what they have asked.
Can our team take over a conversation the assistant started?
Yes. The assistant tells your team who the buyer is and which products they asked about. Your team then continues from that point.
What if a buyer gives us a business card?
Your team member speaks into the staff tablet and shows it the card. The tablet captures the company, structures the lead, and attaches the right dossier and price list for follow-up.
Can the assistant take orders directly?
It can take enquiries and pricing requests, but actual orders are done by your team. We do not touch your contracting or PO workflow.
Lead ownership, follow-up, billing, cancellation, data.
Who owns the lead data?
You do. Every lead from your booth is yours. Export it as CSV or Excel, or connect through an API or webhook today. Native CRM connectors are planned.
How does the post-show follow-up work?
We send five touches over thirty days, each in the buyer's language. Day 1 thank-you with product dossier, Day 3 case studies, Day 7 nudge, Day 14 audit or meeting invite, Day 30 final note. You see every email before it goes out, and approve once at the start.
Will the follow-up reach the inbox or land in spam?
We gradually prepare the sender address and monitor deliverability. That improves readiness, but no provider can guarantee inbox placement.
Can we customise the sequence?
Yes. You can edit any message, change the timing, or add a step. We provide good defaults so you do not have to start from a blank page.
How are we charged?
One price for the full show window, paid 50% on signing and 50% before show day. Bank transfer, UPI or major cards accepted. Currency in INR or USD.
Where is the data stored?
For the duration of the show, conversations and leads sit on secure servers. After the show, data can stay in India or move to a region of your choice. We follow data-protection best practice and sign DPAs on request.
What if we want to cancel?
Up to 21 days before the show, full refund minus a small admin fee. Inside 21 days, the email warmup work is done and we do not refund that part.