Fairshift · Hospitality
Keep one guest history across the web, WhatsApp, the lobby, and staff. Fairshift uses approved hotel facts and sends work to a person when needed.
One guest · four moments
Web · WhatsApp · arrival link
Answer hotel questions and share directions. Send other requests to staff before the guest reaches the lobby.
Guest question
Property knowledge
Arrival context
Web · WhatsApp · arrival link
Answer hotel questions and share directions. Send other requests to staff before the guest reaches the lobby.
Guest question
Property knowledge
Arrival context
Kiosk · QR handoff · staff assist
A kiosk or staff screen uses approved hotel facts in many languages. If a person takes over, they get the full chat history.
Guest identified
Kiosk or staff
Handoff
Unified inbox · request routing
Keep guest messages together. Mark which ones need a person, then send them to the right hotel team.
Message
Request classified
Team owner
Checkout support · feedback · history
Answer checkout questions, save open issues, and ask for feedback. Keep a helpful guest record for the next stay.
Checkout question
Issue status
Guest history
The operating spine
Fairshift can answer common questions with approved facts. It sends other requests to the right hotel team. The request stays in view until someone finishes the work.
A deliberate boundary
Guest-facing knowledge and conversations
Cross-channel guest history
Request classification and staff routing
Lobby and digital service surfaces
Core property management
Payment and card authorization
Identity verification
Room access and mobile keys
Property architecture
A group can share brand words and guest rules. Each hotel can set its own hours, services, local facts, and staff owners.
Brand layer
Voice · policies · shared knowledge · reporting
Property A
Local knowledge
Local owners
Local channels
Property B
Local knowledge
Local owners
Local channels
Property C
Local knowledge
Local owners
Local channels
Property questions
No. A PMS is the hotel's main room and booking system. Fairshift works around it. The exact link depends on the PMS and tools the hotel has.
No. The hotel's current systems still handle payments, card checks, identity checks, and room keys. Fairshift can guide a guest to those safe steps, but it does not run them.
Yes. The group can share its brand words and guest rules. Each hotel can still set its own facts, channels, and staff owners.
No. A hotel can start with online guest channels and staff tasks. Add a kiosk when it helps in the lobby or after hours. Hardware must be available.
Fairshift follows the hotel's safety rules. It sends private, unusual, or staff-only requests to the right team. Staff get the guest's message and useful details.
Start with one guest journey
We will map the hotel facts, guest channels, staff owners, and tools. Then we will build a demo of that guest flow.