Industry package · Hospitality
Fairshift for Hospitality.
The lobby kiosk and the WhatsApp concierge are the same agent. Same memory across every guest touchpoint, every language, every channel. Packaged for the way hotels actually run.
Pre-arrival to checkout, one continuous record.
Every guest touchpoint runs on the same Fairshift agent — same memory, same record, same language preference. No handoff between systems, no re-introduction at every stage.
Direct booking. Mobile check-in.
AI Webchat on the hotel site answers questions and converts to direct bookings. Pre-arrival mobile check-in collects guest data and signature. Pre-arrival upsells offer room upgrades, transfers, dining.
Kiosk or mobile, AI receptionist.
Lobby kiosk with voice + avatar receptionist for walk-up guests, or mobile arrival with QR-token PWA handoff. Tablet registration mode for staff-led arrival.
Two-way messaging. F&B. Service.
Unified inbox across SMS, WhatsApp, email, in-app. AI auto-replies handle ~80% without human intervention. F&B mobile ordering via room PWA + table QR. Service booking, digital compendium.
Smart checkout. Tipping. Reviews.
Folio review, eFolio, late-checkout upsell. Digital tipping per-employee or pooled. Post-stay feedback survey routes 5-star reviews to TripAdvisor and Google.
Sit on top of your PMS. Fan out to every channel.
We don't replace your PMS. We sit on top of it — syncing reservations, room status, housekeeping, and folios bidirectionally — and run the guest-facing AI layer across every channel a guest reaches you on.
Multi-property by default
Every API call scoped by hotel ID. Property switcher in the dashboard from day one. Group-level reporting, brand-level workflows that cascade.
Lobby hardware via partners
Mandatory kiosk hardware for reception, sourced through hardware partners. Tablet registration mode for staff who prefer human-led arrival.
Ops back-office included
Reservations, room status, housekeeping, maintenance, lost & found, shift scheduling, F&B menu, concierge SLA routing — the moat Canary doesn't have.
A receptionist that walks out of the browser.
A physical lobby kiosk with a voice + avatar AI receptionist. Walk-up guests get answered in their language with full memory of every prior interaction. The same agent that runs the lobby also runs the concierge phone line and the WhatsApp inbox.
Concierge phone voice
Sub-second response on every inbound call. The agent knows your hotel, your room types, your local attractions, your bookings. Routes to a human only when escalation rules say so.
Operator unified inbox
Every guest message, every channel, one queue. Front-desk staff see SMS, WhatsApp, email, and in-app threads next to each other. AI auto-replies handle ~80% before human touch.
Same agent, every surface
The lobby kiosk and the concierge phone share the same memory as the WhatsApp thread. A guest who texted Tuesday is recognized at the lobby Wednesday.
Same Fairshift platform. Just packaged for hotels.
Hospitality is a configuration of Fairshift, not a separate product. The admin, the agents, the dashboard, the model — same as Custom or Expo. Move out of Hospitality without losing anything.
What hotel groups ask before they sign.
Five questions specific to hospitality deployments.
Which PMSes do you integrate with?
Do you handle payments, mobile keys, or PCI-regulated workflows?
Multi-property out of the box?
What about the lobby kiosk — do we have to buy hardware?
How is this different from Canary?
Run a hotel demo on your channels.
30 minutes. We'll wire a guest WhatsApp flow, a voice concierge call, and a kiosk arrival on a sample property — in your guests' languages.