Layer · Conversion

Every interaction feeds the same pipeline.

Captured. Qualified. Sequenced. Booked. Closed. One unified record per customer, across calls, chats, kiosks, and cold outreach. Attribution that closes the loop back to the ad that started it.

Funnel — live
4 stages
Captured1,420
Qualified312
Booked84
Closed29
Closed-won · attributed to first touch
The pipeline view

One lead, end to end.

A typical inbound lead, every touchpoint logged. Channel, language, sequence step, booked slot, closed deal. One customer record. One source of truth. Attribution back to the ad that started it.

SM
Sofía M.
Procurement · Madrid, Spain
Spanish · 4 touches · 70 hrs to close
Source
WhatsApp · search ad
Tue · 11:14 AM
WhatsApp
Sofía messages from a search ad.

Asks about volume pricing. The agent detects Spanish from the first word and answers in Spanish.

Lead captured · qualified · contact created
Tue · 11:18 AM
WhatsApp
She asks about the on-site demo kit.

The agent recognizes the cross-sell, fetches the demo specs, and offers a callback Thursday morning.

Cross-sell surfaced · callback scheduled
Wed · 09:00 AM
Email
Confirmation email goes out.

Sequenced reminder with the Thursday slot, in Spanish. Calendar invite attached.

Sequence step 1 · delivered
Thu · 09:02 AM
Voice
Sofía calls. The agent picks up the thread.

Same agent voice, reads back Tuesday's quote, answers two new questions about logistics, books the order.

Memory recalled · order placed · $48K
Thu · 09:08 AM
PipelineClosed-won
Closed. Logged. Attributed.

Deal moves to closed-won. Source: WhatsApp ad. Touchpoints: 4. Time-to-close: 70 hours. The dashboard updates in real time.

Attribution recorded · CRM sync
Outbound, too

Sequences. Broadcasts. An agent that runs them.

Conversion isn't only inbound. The same agent that answers customer questions can run multi-step sequences, send broadcasts to segmented audiences, A/B test subject lines, and stop the moment a reply lands.

Sequences

Multi-step nurture across email and WhatsApp. Pauses on reply. Resumes on intent signal. The agent writes step 2 differently if step 1 was opened.

Email · WhatsApp · SMS

Broadcasts

Audience-segmented one-to-many sends. Compose once, deliver in the recipient's language, schedule by timezone or behavior trigger.

Email · WhatsApp · per-segment timing

Live experiments

A/B subject lines, opening lines, send times, sequence lengths. The dashboard shows lift in the same view as your conversion funnel.

A/B · multi-arm · auto-promote winner
Mailboxes, deliverability, warming, A/B — the infrastructure behind every send.
Read the outbound deep dive →
Attribution that closes the loop

Every closed deal traced back to the touch that started it.

Last-click attribution is a guess. Fairshift records every touchpoint, in order, with timestamps. The dashboard shows first-touch, last-touch, and time-decayed attribution side-by-side. Ad platforms get conversion events back via native integrations.

First touch
The channel and campaign that captured the lead. Recorded with timestamp, source URL, and UTM string.
Touchpoints
Every interaction in order — voice, chat, WhatsApp, email, kiosk, social — with channel, language, and outcome.
Last touch
The interaction that immediately preceded the closed deal. Captured for last-click reporting.
Time decay
Touchpoint weight falls off over time. The dashboard shows a time-decayed view alongside first/last touch.
Conversion events back
Closed deals fire native conversion events to Meta, Google Ads, and LinkedIn — closing the loop on ad spend.
CRM sync
Bidirectional sync with Salesforce, HubSpot, Pipedrive. Ownership, stage, and notes flow both ways.
What the conversion layer does

One pipeline. One source of truth. Closed-loop attribution.

Inbound and outbound feed the same pipeline. The same agent reads, writes, sequences, and reports. The dashboard you see at the end is the dashboard the agent is writing to all day.

1
Pipeline
Inbound + outbound + cold + organic, same record
5
Funnel stages
Captured · Qualified · Sequenced · Booked · Closed
3
Attribution models
First-touch · last-touch · time-decay, side by side
Native
CRM integrations
Salesforce · HubSpot · Pipedrive, bidirectional
The other half

Conversion needs interaction first. That's where customers arrive.

Voice, chat, WhatsApp, email, kiosk, social DMs. Every customer message reaches one agent that knows them.

See it close on your pipeline.

30 minutes. We'll wire one real lead from your channels into the dashboard, end to end. You watch the whole thing happen.