Layer · Interaction
Same agent. Same memory. Every channel.
Voice calls. Web chat. WhatsApp. Email. Kiosk. Social DMs. Every customer message arrives at one agent that knows them - across every prior interaction, in their language.
Meet customers wherever they talk to you.
Six surfaces, one runtime. Switch language mid-sentence. Switch channel mid-conversation. The thread stays intact because the memory is the same record.
The customer doesn't switch channels. Your inbox does.
When a buyer messages on WhatsApp, calls on the phone, and emails the next day, ten tools see three customers. Fairshift sees one. Same record. Same context. Same agent picking up exactly where it left off.
What ten tools see.
Three records. Three systems. No continuity.
What one Fairshift remembers.
One customer. One record. Every channel folded in.
90+ languages. Detected from the first word.
Not a translation layer. Each conversation runs in the customer's language, switched mid-sentence if they switch.
Coverage, by channel.
Some channels can run all day. Others follow your business hours. Every channel can send the talk to a person when needed.
Always on. Native everywhere. No handoffs.
Use the same agent on every channel and in the buyer's language. It remembers past messages and sends the talk to a person when your rules say so.
The interaction is captured. Now it has to convert.
Every talk goes to the same sales list. Track one customer record from new lead to booked meeting and closed deal.
See it on your channels.
30 minutes. We run a real customer flow on the channels you actually use, in the language your customers actually speak.